QA/Team Lead/ Trainer Jobs for New BPO in Timisoara

Employer: DK Global Recruitment
Domain:
  • Quality Control
  • Management - Consulting
  • Administrative Assistance
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Timisoara
  • Updated at: 10.05.2021
    Short company description

    DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector, we have developed advanced skills that we use to help Companies relocate candidates globally, and assist candidates to relocate smoothly and find their desired employment.

    Requirements

    •Fluent in French or German + English 
    •Atleast 1-2 year experience as Team Lead
    •Excellent people management skills, should have experience in previous roles
    •Good experience in MS Office – Word, Excel and Power Point
    •Computer literate/Tech Savvy with a minimum typing skill of 30 wpm with 90% accuracy
    •Experience initiating and implementing process improvements
    Graduate (preferable)
    •Hands on experience in back office activities – Live Chat and Social Media
    •Flexible approach to working hours 24x7,including rest days, holidays, weekends and extended hours, if required.

    Responsibilities

    •To motivate, develop and mentor team members in a dynamically changing environment
    •Drive process performance to achieve and exceed SLA deliverables
    •Lead and deliver complex client engagements that help identify, design and implement creative business solutions for the company
    •Implement and oversee the quality of deliverables and manage team relationships effectively to ensure exceptional performance
    •Manage & delegate daily volumes within team and coordinate activities to ensure daily BAU delivery is in line to customer KPIs
    •Understanding of processes run by team and ability to bring in improvements and efficiencies within operations
    •Create a mode of operations to be adhered to by team members in order to maintain good routine and orderliness

    Other info

    Benefits

    Benefits – to be discussed during the application process; Please, send your CV in English and if selected, we will contact you for more information about the benefits.  

    Why choose Recruitment Agency: You are given extra support in preparing for interviews / You can ask for your application feedback anytime via email or phone / All our services to job seekers are free of charge / We also offer bonus scheme to candidates.

    Note: Applying to this job advertisement would be considered as GDPR consent given to DK Global Recruitment. We may share your profile details directly with the hiring company for the initial screening of your profile suitability and duplicate check.