Senior Customer Service Representative - 2 years determinate period

Employer: Henkel Romania
Domain:
  • Acquisitions - Logistics - Supplies
  • Customer Support - Client Service
  • Job type: temporary
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 12.05.2021

    YOUR ROLE

    • Quality order processing and execution
    • Accurate billing - following up products deliveries
    • Key performance indicators - service level
    • Correspondence regarding complaints and speed of their resolution
    • Keeping accurate master data
    • Support for all stakeholders in the sales organization
    • Support for all kind of special Sales Projects or tasks requested by direct manager
    • Opportunity to lead the CS Department in the near future
    YOUR SKILLS
    • University degree
    • Experience required: at least 3 year in similar activities
    • Good command on English for both verbal and written communication
    • Analytical skills - strong attention to details
    • Strong coordination skills with good initiative for problem solving
    • Ability to work autonomously, but also as team player
    • SAP knowledge is required
    JOB ID: 21014976