Senior Customer Service Representative - 2 years determinate period
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Employer: | Henkel Romania |
Domain: |
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Job type: | temporary |
Job level: | 1 - 5 years of experience |
Location: |
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Updated at: | 11.06.2021 |
Remote work: | On-site |
YOUR ROLE
- Quality order processing and execution
- Accurate billing - following up products deliveries
- Key performance indicators - service level
- Correspondence regarding complaints and speed of their resolution
- Keeping accurate master data
- Support for all stakeholders in the sales organization
- Support for all kind of special Sales Projects or tasks requested by direct manager
- Opportunity to lead the CS Department in the near future
- University degree
- Experience required: at least 3 year in similar activities
- Good command on English for both verbal and written communication
- Analytical skills - strong attention to details
- Strong coordination skills with good initiative for problem solving
- Ability to work autonomously, but also as team player
- SAP knowledge is required
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