Labor Relations Specialist - fixed-term contract 6 months

Employer: TELUS International
  • Legal Services
  • Human Resources - Psychology
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 11.05.2021
    Short company description

    TELUS International focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 50,000 team members as well as delivery centers across North and Central America, Europe and Asia, TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first.

    The company's solutions cover customer experience, digital transformation, content moderation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling all stages of company growth, TELUS International partners with some of the world’s most disruptive brands from fast-growing tech, financial services and fintech, games, travel and hospitality, and healthcare industries.

    The company serves clients in over 50 languages. TELUS holds a ~63% interest in TELUS International with Baring Private Equity Asia and Competence Call Center management holding the remaining ~33% and ~3%, respectively. Learn more at:”


    Legal Bachelor's Degree
    1-2 years of professional experience on a similar role
    In-depth knowledge of labor and social insurance legislation
    Advanced level of written and oral English language
    Excellent written and verbal communication skills
    Adaptability and change management
    Curiosity to learn new things and courage to propose new approaches
    Tactical communication skills to provide advice and counsel in difficult conflicts and disputes
    Ability to firmly defend opinions
    Ability to prioritize activities and to work on multiple projects at once
    Attention to details
    Synthesizing and structuring information skills
    Ability to build long term, trusting relationships


    Organize end-to-end Disciplinary Committees
    Participate in the elaboration / revision / approval of human resources policies and procedures and in the process of elaboration of the Internal Regulations
    Provide legal solutions to managers and the HR team for organizational changes projects, to ensure compliance with labor legislation
    Participate in the activities of negotiation and conclusion of the collective labor agreement, in collaboration with other departments of the company
    Provide support to the HR team regarding the interpretation of legal provisions and internal policies / collective labor agreement
    Coach and educate managers on topics related to labor relations

    Other info

    Fixed-term contract 6 months
    Monthly meal tickets
    Public transportation and gym subscriptions reimbursement, after trial period
    Private medical insurance coverage – we work with one of the best suppliers, Medlife Medical Center where you will benefit from a Professional Package
    Special discounts across variety of Banks, Telecoms, Gym & Fitness centers and more
    International career - regular training and international career opportunities
    Multilingual exposure - improve your spoken and written language skills
    Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!
    Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year longIt’s different here! Check out our Facebook page!