Incident Management Officer with German

Angajator: Accenture
  • Customer support - Client service
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Brasov
  • Iasi
  • Actualizat la: 11.05.2021
    Scurta descriere a companiei

    Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders.


    Become our next Incident Management Officer with German and by joining our team, you will benefit of a one time 1600 USD gross amount bonus.

    If you thrive on creating trusted relationships that provide opportunities to support and improve the lives of others, influencing and collaborating with others to drive change and improvements, we have a career opportunity for you!

    Here, you’ll match your ingenuity with the latest technology to make incredible things.

    In Accenture Operations we rethink the way people work and businesses perform by harnessing the power of rich data for decision-making, innovative technology, and advanced machine intelligence.

    In an era where people are critical to success, join a team that prioritizes human ingenuity and fosters a workforce where technology elevates people (not the other way around), freeing them up for more creative thinking and exciting work.

    Skills that make your work successful:

    German upper-intermediate (preferably B2-C1)
    Strong English written and verbal communication skills
    Preferred 3 years of customer experience
    Bachelor’s degree, or equivalent experience
    Positive, energetic, enthusiastic attitude
    Strong attention to detail
    Skilled use of the Microsoft Office Suite: Word, Outlook, PowerPoint, etc.
    Ability to apply judgement in high pressure situations with minimal external guidance
    Strong ability to comprehend written communications
    Strong communicator and a great team player


    Every day is a process of growth, being responsible of:

    Handling an assigned portfolio of clients and acting as point of contact for their requests, to ensure a positive customer experience
    Acknowledging and responding to customers' requests promptly
    Anticipating risk and escalations based on customer context
    Handling high-risk escalations and gather/analyze information as needed to support the customer
    Understanding the cause of the escalation, its business impact, and level of urgency from Customer and other stakeholders
    Ensuring clear communication channels are established and documented with the customer and enable effective cross group collaboration
    Monitoring reactive cases owned by internal support organizations
    Ensuring correct case reporting and trending is in place for account team and customer, enabling conversations, planning, and delivery for ongoing customer operational health.
    Performing follow-ups to ensure that the incidents are solved in a timely manner
    Preparing relevant materials to provide overview to the clients for the opened incidents (status and next steps)
    Driving customer meetings where you present development of the open incidents.

    Alte informatii

    How we truly care:
    Follow a journey of success. Learn, innovate, invest in yourself and make a step forward, closer to your life goals;
    Travel virtually around the globe, working in a diverse and multicultural environment;
    Benefit from health insurance and support from a mental health therapist, to keep your life balanced;
    Have fun while working, participating in internal company events, sports activities and community initiatives;
    Save money doing the things you love, having access to different discounts on products and services;
    If you love vacations, joyful moments and volunteering, (as we do) you have access to travel vouchers, volunteering opportunities and lots of fun alongside Accenture team;
    Enjoy other personalized benefits package, including meal vouchers, public transportation, private pension, life insurance, gym, additional vacation days.