Back Office Support with English (Full time)

Employer: Conectys
Domain:
  • Customer Support - Client Service
  • Telecommunication
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 03.08.2021
    Short company description

    Conectys is a global organization with centers on 3 continents and in 7 countries. We are all about transparency, modesty and growth. We also strongly believe in Fun@Work, so much that we’ve made it one of our core values.

    We have the best possible clients in gaming, high tech, travel, retail, finance and other key industries.

    Conectys is fueled by people. Employee engagement, initial and ongoing training, flexible work hours, incentives, “Pizza with the CEO”, Fruit Days, Happy Hours, employee-driven CSR programs, Open Door Policy or trips to client sites are just examples of what YOU will experience in Conectys. We are also recognized for premium BPO services with 10 awards received in the past 3 years alone.

    Requirements

    You come with:

    C1 level of English
    Minimum education: Bachelor’s Degree
    Experience 1 year in customer support
    Availability to work from home on a 24/7 flexible schedule
    We value your safety and during the pandemic, all our employees are working remotely

    Responsibilities

    Your day in Conectys:

    You will be offering customer support for native via phone, e-mail, or chat
    You will answer & solve customers inquiries/ notifications/ complaints by offering an accurate solution
    You will follow predefined workflows & handle issues specific to each communication channel
    You will respond to all customers inquiries within given timescales and efficiently meet deadlines
    You will update the database with all the details about each customer interaction

    Other info

    We have for you:

    Attractive salary and meal tickets
    Private medical subscription, Bookster and 7 Card
    Christmas and Easter Gifts
    Work from home possibility (during the COVID-19 pandemic)
    A professional work environment in a fast-growing company with young and dynamic people.