IT Helpdesk Engineer

METRO Digital Romania is the tech product-led company of METRO, the leading international specialist for wholesale and food trade. With longstanding experience in global wholesale, METRO.digital develops customized IT services and products worldwide for all METRO countries. Located in Germany and Romania, the METRO.digital employees are working continuously on one goal: digitalizing the wholesale industry.

If you have a general understanding of AD/LDAP, Microsoft Exchange, Firewall, Networking, SCCM, VPN/Proxy
If you have an advanced understanding of how Windows OS functions and the apps/services used at the endpoint level
If you have basic knowledge about macOS / iOS / AndroidOS functionality
If you had a previous Helpdesk/FLS job and are acquainted with the requirements of such a position
If you are fluent in English, both at the written and speaking level, in order to properly communicate with colleagues or collaborators that do not speak Romanian

Learning about the hardware/software requirements of MD employees
Getting acquainted with the different systems that are the basis of functionality for MD users
Learning the different policies that are in place for servicing / IT acquisitions in the helpdesk department
Learning the management structure and the various relational needs of each department/domain
Learning the solutions to a pool of recurrent issues occurring at the endpoint level

Our general Benefits:

Work life-balance: flexible working time, work from home forever, celebrate your birthday with a free day;
Personal growth: trainings in the area of soft, technical and business skills, free Bookster account, opportunity to learn and work with a variety of technologies;
Well-being: online sport activities, fitness centers discounts, health and life insurance, private pension, lunch tickets;
Working mode: multicultural, self-organizing teams, agile environment