Operations Account Manager in Timisoara

Employer: DK Global Recruitment
Domain:
  • Accounting - Finance
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Timisoara
  • Updated at: 22.06.2021
    Short company description

    DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector, we have developed advanced skills that we use to help Companies relocate candidates globally, and assist candidates to relocate smoothly and find their desired employment.

    Requirements

    Candidate must possess at least a Bachelor's/College Degree , Post Graduate Diploma / Master's Degree, any field
    At least 3 year(s) of working experience in the related field (Retail domain experience) is required for this position
    At least 1-2 years working in the same capacity
    Preferably Associate Managers/Managers specializing in Customer Service or equivalent
    Experience in handling contact center activities for any Online Retail Company would be preferred
    Strategic and hands on with operations requirements and driving performance
    Ability to manage 100-150+ FTEs
    Can show flexibility to work extended hours, during holidays, weekends (if required)
    Flexible and can work independently under pressure
    Strong leadership skills
    Fluent English

    Responsibilities

    Manage operational activities as per the Signed SOW
    Drive program performance – SLAs, KPIs adherence and improvement/s
    Increase the effectiveness and efficiency of Support Services through improvements to each function (Recruitment, Training, Quality, Workforce, HR, IT, Finance) as well as coordination and communication between functions
    Implement and oversee quality of deliverables and manage team relationships effectively to ensure exceptional performance
    Drive initiatives and process improvements in the management team and organizationally that contribute to long-term operational excellence
    Participate in development and presentation of proposals for business development
    Establish operations objectives and work plans, delegate assignments to subordinate Team Leads when necessary, and conduct regular meetings to improve productivity, product knowledge and customer satisfaction.
    Contribute to short and long-term organizational planning and strategy as a member of the management team
    Balance the needs of key stakeholders and ensure the teams they are involved with are aware of the combined end goals
    Manage and drive performance from the Team Leaders and Associates in meeting SLAs and KPIs
    Lead and deliver complex client engagements that help identify, design and implement creative business solutions for the company
    Provide excellent customer service and determine the needs of the client

    Other info

    Why use a Recruitment Agency

    You are given extra support in preparing for interviews
    You have a contact person who gives you all the details of the job
    You can ask for your application feedback anytime via email or phone
    You don’t have to face the situation where company do not reply to you for days
    All our services to job seekers are free of charge. We also offer bonus scheme to candidates
    Note: Applying to this job advertisement would be considered as GDPR consent given to DK Global Recruitment. We may share your profile details directly with hiring company for initial screening of your profile suitability and duplicate check.