Operations Account Manager in Timisoara
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Employer: | DK Global Recruitment |
Domain: |
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Job type: | full-time |
Job level: | 1 - 5 years of experience |
Location: |
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Updated at: | 20.07.2021 |
Remote work: | On-site |
DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector, we have developed advanced skills that we use to help Companies relocate candidates globally, and assist candidates to relocate smoothly and find their desired employment.
Requirements
Candidate must possess at least a Bachelor's/College Degree , Post Graduate Diploma / Master's Degree, any field
At least 3 year(s) of working experience in the related field (Retail domain experience) is required for this position
At least 1-2 years working in the same capacity
Preferably Associate Managers/Managers specializing in Customer Service or equivalent
Experience in handling contact center activities for any Online Retail Company would be preferred
Strategic and hands on with operations requirements and driving performance
Ability to manage 100-150+ FTEs
Can show flexibility to work extended hours, during holidays, weekends (if required)
Flexible and can work independently under pressure
Strong leadership skills
Fluent English
Manage operational activities as per the Signed SOW
Drive program performance – SLAs, KPIs adherence and improvement/s
Increase the effectiveness and efficiency of Support Services through improvements to each function (Recruitment, Training, Quality, Workforce, HR, IT, Finance) as well as coordination and communication between functions
Implement and oversee quality of deliverables and manage team relationships effectively to ensure exceptional performance
Drive initiatives and process improvements in the management team and organizationally that contribute to long-term operational excellence
Participate in development and presentation of proposals for business development
Establish operations objectives and work plans, delegate assignments to subordinate Team Leads when necessary, and conduct regular meetings to improve productivity, product knowledge and customer satisfaction.
Contribute to short and long-term organizational planning and strategy as a member of the management team
Balance the needs of key stakeholders and ensure the teams they are involved with are aware of the combined end goals
Manage and drive performance from the Team Leaders and Associates in meeting SLAs and KPIs
Lead and deliver complex client engagements that help identify, design and implement creative business solutions for the company
Provide excellent customer service and determine the needs of the client
Why use a Recruitment Agency
You are given extra support in preparing for interviews
You have a contact person who gives you all the details of the job
You can ask for your application feedback anytime via email or phone
You don’t have to face the situation where company do not reply to you for days
All our services to job seekers are free of charge. We also offer bonus scheme to candidates
Note: Applying to this job advertisement would be considered as GDPR consent given to DK Global Recruitment. We may share your profile details directly with hiring company for initial screening of your profile suitability and duplicate check.
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