Junior Customer Care with B2 French/German

Employer: DK Global Recruitment
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • Timisoara
  • Updated at: 14.06.2021
    Short company description

    DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector, we have developed advanced skills that we use to help Companies relocate candidates globally, and assist candidates to relocate smoothly and find their desired employment.

    Requirements

    Sales skill and experience of Retail is an advantage
    Good grasp and understanding of customer engagement
    Excellent French or German verbal and written communication skills
    Has good grasp of language and can handle complex subjects and detailed conversation in respect to customer service effectively and appropriately in demanding situations
    English language skill will be an advantage
    Excellent multitasking skills and has the ability to shift to chat &social media support and various systems when needed
    Ability to express oneself in a fluent and spontaneous manner.
    Excellent comprehension skills
    Strong problem resolution skills
    Ability to function and adapt in a rapidly changing and evolving work environment
    Ability to work independently
    Excellent problem solving skills with good inter-personal relationship building skills.
    Ability to handle and deescalate irate customers
    Should be at least 18 years of age
    Minimum Education, should be High School
    Need to be tech savvy/computer literate with a minimum typing skill of 30 wpm with 90% accuracy
    Flexible approach to working 24x7,including rest days, holidays, weekends and extended hours, if required

    Responsibilities

    Act as a single point of contact for live chat and Social Media from users regarding their orders/ queries etc. through delivering excellent customer experience
    Delivering fast and efficient service assisting customers with their immediate needs
    Resolve problems at first point of contact in a friendly and helpful manner and take personal accountability for the resolution of customer concerns.
    Immediately deal with or escalate suspected or recognized customer issues as per defined procedures.
    Achieving Key Performance Indicator's (KPI’s) whilst maintaining excellent quality
    Work independently and within a team to maximize team potential
    Communicate well with internal and external contacts
    Manage multiple assignments simultaneously without any / minimal guidance or help from seniors or peers team members
    To ensure that breaks are pre-approved by SME, Team Leader or Manager
    Promptly escalate unresolved cases to the resolution support team
    Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
    To maintain a high degree of customer service for all support queries and adhere to all service management principles
    Any additional ad hoc tasks that may contribute to a better service to the client with quality or improvement to the KPI

    Other info

    K Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector. Our fully-trained expert recruiters help and advise job seekers throughout the recruitment process, and always treat the candidate as a high priority.

    Our clients are highly-reputed companies with constant growth in the international market and we are pleased to find good employees for them. Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice.

    Why use a Recruitment Agency

    You are given extra support in preparing for interviews
    You have a contact person who gives you all the details of the job
    You can ask for your application feedback anytime via email or phone
    You don’t have to face the situation where company do not reply to you for days.
    All our services to job seekers are free of charge. We also offer bonus scheme to candidates.

    Note: Applying to this job advertisement would be considered as GDPR consent given to DK Global Recruitment. We may share your profile details directly with the hiring company for the initial screening of your profile suitability and duplicate check.