Operations Manager

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Employer: Inetum Romania
Domain:
  • Banks - Financial Institutions
  • IT Software
  • Job type: full-time
    Job level: Manager
    Location:
  • BUCHAREST
  • Updated at: 23.04.2021
    Remote work: On-site
    Short company description

    About Inetum, Positive digital flow:

    Inetum is an IT services company that provides digital services and solutions and a global group that helps companies and institutions to get the most out of digital flow. The Inetum group is committed towards all these players to innovate, continue to adapt and stay ahead. With its multi-expert profile, Inetum offers its clients a unique combination of proximity, a sectorial organization and solutions of industrial quality. Operating in more than 26 countries, the Group has nearly 27,000 employees and in 2020 generated revenues of €1,965 billion.

    Inetum Romania is an important player in the IT services and solutions market in our country, with over 15 years of activity. It is a stable, growing and profitable company with over 500 employees who provides IT consulting services, infrastructure and software development assistance, digital services implementation and support.

    In an Agile format, our teams work on cloud initiatives, application development, business intelligence, automation and digitalization projects that contribute to the profit and evolution of our clients. The diversity of our projects offers team members the opportunity for learning and growth. The company had a turnover of 20 million EURO in 2021.

    Requirements

    • University / Master degree from an accredited technical university
    • Minimum 3-5 years of relevant experience as Operations Manager / IT Product Owner
    • Good understanding of the financial services sector, with focus on the banking APIs (would be a plus)
    • Provable stakeholders management skills and communication skills
    • Provable proficiency in English (writing and speaking).

    Responsibilities

    • Relationship Management with all relevant internal stakeholders – system owners of all involved downstream systems (backends)
    • Responsible to define and/or maintain Service Level Agreements with system owners of downstream systems
    • Ownership of the outage management process (L1 and L2 Support) incl. maintenance of knowledge articles to improve issue management
    • Improve operations processes to ensure stability of the application dbAPI
    • Define and manage strong KPIs and build management reports based on these numbers
    • Build End2End flows for all supported 3rd party use cases to manage and improve dependencies
    • Support IT Application Owner in day-to-day activities to ensure that the application dbAPI complies with all policies and standards.

    Other info

    Key resource to manage all required operational topics for the application dbAPI (incl. Developer Portal and Admin Portal) with the support of the IT Application Owner. Ownership of L1 and L2 support (outage management), define and manage KPIs, improve operations processes to ensure stability of our platform.

    The Operations Manager will be responsible to manage the relationship to the system owners 10+ of the downstream systems including SLA management and validate the non-functional requirements together with the dbAPI Product Owners and Solution Architects to improve End2End processes for the benefit of external customers.

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