GDC Business Support Specialist

_VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 6 locations: Albania, Egypt, Hungary, India, Romania, and the UK.

Over 26,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Care, Business Intelligence Services, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

_VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create positive impact for themselves and society. We do not discriminate based upon age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, and national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

With these skills you are a great candidate:


• At least 5 year experience working in an IT environment
• Strong experience in engagement with Senior Leadership
• Strong communication and decision making skills with the ability to balance conflicting interests
• Knowledge of operational procedures and process standards (e.g. ITIL)
• Fluent in English
• Experience of working in large multi-national, matrix based organisations
• Well-developed technical knowledge across a broad range of IT topics
• Strong stakeholder management skills
• Senior Programme / Project management skills (MSP, Prince2, PMI);
• ITIL V3 Foundation or relevant experience.

With these activities you will have a great impact on our business:

• Supporting the Senior Leadership Team member of Group Data Centre (GDC) (Head of Departments) in day2day activities
• Support in enabling the priority initiatives in the respective GDC Departments (Technology Evaluation, Cloud Strategy, Operational Excellence, Security, Automation etc)
• Interact as central SPOC for GDC Senior Leadership team within her/his Management team/community
• Analyse/create KPI reports, define and propose action points (various data sources Remedy, SNOW PPM, Demand & Financial Management tool etc)
• Create on regular bases presentation at C Level, for the GDC Senior Leadership team
• Support the preparation of strategic customer review meetings (Monthly Service Review Meetings / Quarterly SLT Review meetings etc)
• Prepare Agenda’s for Management Team meetings and workshops
• Ensure that all Action Points for Management team are captured and followed up. Represent the respective GDC department in the overall GDC Governance community

Sounds like the perfect job? We’ve got even more to offer:

In this pandemic we have 100% work from home for your safety. After this period we have 2 days work from home per week
Medical and dental services
Life insurance
Dedicated employee phone subscription
Special discounts for gyms and retailers
Annual Company Bonus
Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
You get to work with tried and trusted web-technology
Getting in on the ground floor of and technology changing company
Flexible Vacation – Take time off when you need it, we trust you