Technical support Agents German advanced

Angajator: Ascensos
Domeniu:
  • Customer support - Client service
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 12.05.2021
    Scurta descriere a companiei

    Ascensos is an innovative customer care outsourcing specialist. We offer multichannel customer contact solutions across both traditional and digital channels.

    Cerinte

    As a Customer Support Advisor with Ascensos, you will show your passion for technical field by providing exceptional, individualised customer support

    To be successful in this role, you will demonstrate the following skills and experience
    Prior experience in Customer Support environment would be preferred
    Advanced skills German language
    Advanced level of English
    Good IT skills (troubleshooting, networking, firewalls) would be preferred
    Experience in using multiple operating systems (Windows, Mac, Server)
    Excellent communication skills and empathy
    Ability to work both in a team and individually
    Focused and Problem solving oriented attitude
    Enthusiasm and Passion
    Ability to learn new skills and adapt

    Responsabilitati

    • Receive by e-mail queries from customers and identifying the best solution for each case
    • Respond to all customers’ queries in a professional manner;
    • Using troubleshooting IT skills to help the client
    • Escalate queries, when necessary, to 2nd level of support
    • Maintain contact with other departments in order to fix the clients’ requests
    • Develop and maintain the technical knowledge in order to continuously improve activity
    • Be proactive and suggest improvements

    Alte informatii

    • Attractive salary package
    • State of the art offices
    • Relaxing and fun atmosphere
    Our jobs are temporarily remote but we will return at the Bucharest office at some point