IT SERVICE DESK ANALYST - CLUJ
Acest job nu mai este activ!Vezi toate job-urile GiGroup Romania active.Vezi toate job-urile IT SERVICE DESK ANALYST - CLUJ active pe Hipo.roVezi toate job-urile in Customer support - Client service active pe Hipo.roVezi toate job-urile in IT Software active pe Hipo.ro |
Angajator: | GiGroup Romania |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 1 - 5 ani experienta |
Orase: |
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Actualizat la: | 13.12.2021 |
Remote work: | On-site |
We #changelives! Descoperă oportunități globale cu GI Group Holding, un pionier în servicii HR care valorizează și promovează evoluția carierei tale.
Parte a unei echipe de peste 6700 de specialiști prezenți în 34 de țări, noi ne angajăm să dezvoltăm piața muncii prin soluții inovatoare și personalizate. Alege să lucrezi într-un mediu care apreciază valoarea personală și profesională.
Construiește-ți cariera cu noi! Contactează-ne pentru a explora cum te putem ajuta.
· 3-5 years of Customer Service experience and good knowledge of the Microsoft Platform, Networking, Printing, Citrix, Exchange;
· Strong problem solving and communication skills;
· Very good in English verbal and written – knowledge of French/German is an asset;
· Ability to listen and identify IT-related issues, articulate technical instructions to support our clients over the phone using Topdesk as incident management platform;
· Ability to collect, examine, and analyze data from a variety of sources and offer solutions;
· IT and ITIL related certification is considered as an asset;
· Flexible, adaptive, punctual, willing to learn, team player are key aspects for this position.
· Answers user calls and responds to customer incidents and problems;
· Creates and resolves tickets according to service level agreements;
· Transfers tickets to other teams as required for resolution or escalates to supervisor;
· Ability to work under pressure and recognize the importance of teamwork in the support environment;
· Follows up with customers to validate that the issue has been resolved;
· Works with abroad support teams to resolve tickets as required;
· Monitor company infrastructure alerts using specific tools;
· Identifies areas for Continuous Service Improvement.
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