IT SERVICE DESK- CLUJ

Angajator: Gi Group Romania
Domeniu:
  • Customer support - Client service
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • Cluj Napoca
  • Actualizat la: 16.06.2021
    Scurta descriere a companiei

    Gi Group este una dintre cele mai mari companii de resurse umane la nivel mondial, oferind servicii pentru dezvoltarea pieței forței de muncă. Grupul oferă servicii de muncă temporară și permanentă, recrutare și selecție, servicii de consultanță și training cât și alte servicii complementare.

    Cerinte

    · 3-5 years of Customer Service experience and good knowledge of the Microsoft Platform, Networking, Printing, Citrix, Exchange etcetera;
    · Strong problem solving and communication skills;
    · Very good in English verbal and written – knowledge of French/German is an asset;
    · Ability to listen and identify IT-related issues, articulate technical instructions to support our clients over the phone using Topdesk as incident management platform;
    · Ability to collect, examine, and analyze data from a variety of sources and offer solutions;
    · IT and ITIL related certification is considered as an asset;
    · Flexible, adaptive, punctual, willing to learn, team player are key aspects for this position.

    Responsabilitati

    · Answers user calls and responds to customer incidents and problems;
    · Creates and resolves tickets according to service level agreements;
    · Transfers tickets to other teams as required for resolution or escalates to supervisor;
    · Ability to work under pressure and recognize the importance of teamwork in the support environment;
    · Follows up with customers to validate that the issue has been resolved;
    · Works with abroad support teams to resolve tickets as required;
    · Monitor company infrastructure alerts using specific tools;
    · Identifies areas for Continuous Service Improvement.