Technical Support with Italian/ German/ Spanish

Employer: Conectys
Domain:
  • Customer Support - Client Service
  • Telecommunication
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 13.06.2021
    Short company description

    Conectys is a global organization with centers on 3 continents and in 7 countries. We are all about transparency, modesty and growth. We also strongly believe in Fun@Work, so much that we’ve made it one of our core values.

    We have the best possible clients in gaming, high tech, travel, retail, finance and other key industries.

    Conectys is fueled by people. Employee engagement, initial and ongoing training, flexible work hours, incentives, “Pizza with the CEO”, Fruit Days, Happy Hours, employee-driven CSR programs, Open Door Policy or trips to client sites are just examples of what YOU will experience in Conectys. We are also recognized for premium BPO services with 10 awards received in the past 3 years alone.

    Requirements

    A day in Conectys:
    You will be our primary interface between our client and end-users, offering customer support for native
    English & Italian/ German/ Spanish customers via phone, e-mail, or chat
    You will answer/ document/ solve customers’ inquiries/ notifications/ complaints by offering an accurate solution and by following predefined workflows on how to handle issues specific to each communication channel
    Respond to all customers inquiries within given timescales and efficiently meet deadlines
    Update the database with all the details about each customer interaction and the most frequent answers or situations encountered

    Responsibilities

    We have for you:
    Attractive salary, meal tickets, private medical insurance, Bookster, and other benefits
    Work from home possibility;
    Training programs to help you develop your skills and identify new ones
    International career opportunities
    A professional work environment in a fast-growing company with young and dynamic people