IP-Fixed Network Engineer

IP-Fixed Network Engineer

What you will be working on:
 

• Provide technical support service to the customers independently or jointly with a technical support team;
• Develop the technical solution and issue the design documents: HLD, LLD;
• Provide detailed information on how to set up, configure, and upgrade Access Network Products;
• Pre-sales support for testing, bidding or holding workshops in the field of Fixed Access Network;
• Track and solve all technical issues appeared during testing/workshop/bidding activities, provide to the customer the necessary technical support and suggestions, keep good cooperation with customer, workshop attending if required;
• Troubleshoot hardware and software issues and identify network/applications issues;
• Use various department tools, technical knowledge, lab equipment and on-line resources for providing the technical solution to customer.
• Priority to people having Cisco/Juniper certifications like:
  1. CCNA, CCNP, or CCIE;
  2.  HCNA, HCNP or HCIE;
  3. JNCIS, JNCIP or JNCIE;

• Technical degree;
• High-level English;
• Familiarity with the following products or solutions: DSLAM, MSAN, OLT, MxU, FTTX, GPON, xDSL, management and monitoring systems(U2000);
• Strong customer service experience, technical support and troubleshooting skills;
• Experience in  telecommunications customer service/ technical support would be a plus;
• Knowledge in Huawei Access Network products is considered a plus;
•  CCNA qualification is mandatory;