French/German BPO Trainer in Romania

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Employer: DK Global Recruitment
Domain:
  • Customer Support - Client Service
  • IT Software
  • Telecommunication
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Timisoara
  • Updated at: 17.05.2021
    Short company description

    DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector, we have developed advanced skills that we use to help Companies relocate candidates globally, and assist candidates to relocate smoothly and find their desired employment.

    Requirements

    • Preferred: Candidate must possess at least a Bachelor's/College Degree, any field.
    • Fluent in: German/French + English
    • At least 1 year of working experience in the related field is required for this position.
    • Experience in handling a Retail program is preferred
    • Excellent written and verbal communication skills
    • Must possess good presentation skills
    • Excellent Organizational and planning skills
    • Good understanding of Group Dynamics (diversity)
    • Experience in MSOffice Application like Word/Excel/PowerPoint

    Responsibilities

    • Conducting inductions for New Hire batches.
    • Responsible for conducting pre-process and process training to new hires and evaluate their performance based on their competencies.
    • Training new advisors before they go live, for voice and accent, application and product and Business Communications.
    • Maintain attrition and throughput as per process guidelines
    • Rostering and tracking planned and unplanned leaves.
    • Coach and counsel where-ever needed
    • Document Training reports and trackers
    • Conduct Pre & Post assessment to identify any red flags (if any)
    • Provide feedback to specific areas of opportunity

    Other info

    Benefits – to be confirmed

    DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector.

    Our clients are highly-reputed companies with constant growth in the international market and we are pleased to find good employees for them. Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice.

    Why choose Recruitment Agency: You are given extra support in preparing for interviews / You can ask for your application feedback anytime via email or phone / All our services to job seekers are free of charge / We also offer bonus scheme to candidates.

    Note: Applying to this job advertisement would be considered as GDPR consent given to DK Global Recruitment. We may share your profile details directly with the hiring company for the initial screening of your profile suitability and duplicate check.