Billing & Care Administrator with Spanish/French

Employer: Goodyear Operations
Domain:
  • Accounting - Finance
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 06.05.2021
    Short company description

    Our purpose at Goodyear is to build trust and to create an environment where associates are inspired by work. We believe in our people and we embrace change in order to engage and enable associates to realize their full potential.

    If you want to be part of a great team, based in Bucharest, to work in a fast paced, world class organization, then you are in the right place because we have the perfect job for you!
    You can count on our flexible working hours and work from home benefits.

    Just apply and let’s meet to discuss more about what we could offer you more and about your career opportunities!


    Founded in 1898, The Goodyear Tire & Rubber Company manufactures its products in 48 facilities in 21 countries, and has one of the most recognizable brand names in the world. Its global headquarters is in Akron, Ohio, USA.

    In Romania, Goodyear Dunlop has been present since 1999 and it is represented by two different legal entities, Goodyear Dunlop Tires (Sales Office) and Goodyear Operations.

    Goodyear Operations Romania is the Global Business Services Center of Goodyear Dunlop EMEA. The GBS Center in Bucharest started back in July 2011. The core mission of the Center has always been to provide internal customer satisfaction with the shared responsibility of delivery - Driving performance as ONE TEAM.

    Requirements

    To Join Our Team You Will Need:
    Bachelor’s degree
    Overall work experience in Business to Business Customer Service or Billing or Sales, of at least 1-2 years
    Any experience within automotive/industrial environment will be considered as a strong asset
    Ability to work in a team: resilient, support team goals, take initiative, seek to give and receive help and feedback
    Profound IT Skills especially in Excel (other: Microsoft Office, MS Access, SAP R/3)
    Ability to manage and consolidate high data and solve daily challenges independently
    Confident and professional behavior throughout all hierarchy levels of the business
    Fluency in English and Spanish/French

    If You Join Us, You Will Enjoy:
    Competitive salary package
    Free private medical services
    Flexible benefits from your favorite brands available on flexible benefits portal
    25 vacation days/year
    Referral bonuses for new hires recommended by you
    Work from Home & Flexible Working Hours
    Discount price to purchase Goodyear tires.
    Discount on products and services through agreed partnerships.

    Responsibilities

    Job Purpose:
    Understand and contribute to the company & supply chain strategy. Contribute and support the company and one team philosophy by continuously developing communication skills, proactive mindset and business expertise to ensure the highest possible outcome for the customer.

    Main Responsibilities:
    Invoicing complete - and correctness: billing due list and error handling
    Blocked documents: price-checks and removal of billing blocks
    Rebate agreements: settlement and reversal of unused accruals
    Invoice claims and disputed amounts: credit-/ debit note handling
    Claim resolution: Management of credit-/ debit notes of any kind of delivery issues and cross-functional coordination with logistics departments
    Management of customer return requests and collection notes
    Initiate carrier reimbursement in case of transport losses
    Maximize customer satisfaction related to service and behavior, by ensuring efficient and effective interaction with internal customers
    Follow defined standards and guidelines and propose improvements in line with the company Class-A mindset
    Maintain a close working relationship within Supply Chain, Pricing department and regional Process & Systems team. Continuous communication in order to enable the best decision based on the latest available information