Technical Authority Expert

At Ericsson you’ll have a unique opportunity. The chance to use your skills and imagination to push the boundaries of what’s possible. To create never-seen-before solutions to some of the world’s toughest problems. You’ll be challenged. But you won’t be alone. You’ll be part of a team of like-minded innovators, all driven to go beyond the status quo to build what comes next. At Ericsson you can be an explorer, a change maker and a force for good.

Knowledge of Managed Service telecom operations practice
Knowledge sharing and collaboration skills
Ericsson knowledge
Spanish/English skills
Delivering results & meeting customer expectations
Analyzing
Working with people
Creating & innovating
Applying expertise & technology

Our Exciting Opportunity



We are now looking for a Second Level Operations Specialist that will be responsible for the coordination, management, execution and reactive maintenance activities that require a higher level of support than offered by the 1st level Operations. This person shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.



You will



Incident management
You will assist with Problem management
System administration


To be successful in the role you must have



Minimum 5 years of exposure to IT systems at the administration level (storages, backup solutions, monitoring systems (e.g. Nagios, Zabbix)
Cloud knowledge (OpenStack Certification nice to have)
Networking and routing (CISCO Certification are mandatory)
Storage Certification (EMC ScaleI)
Technical support environment exposure, working with tickets, priorities, Service Level Agreements, the on-call duty one week per month.