Technical Authority Expert

Employer: Ericsson
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 10.05.2021
    Short company description

    Our vision and purpose: “Our purpose is to empower an intelligent, sustainable and connected world. For more than a century, we have been putting smart tools in the hands of people in every sector of our society, creating intelligent technologies that drive positive change. We remain committed to this effort, leaving no one behind.” - Börje Ekholm, President and CEO, Ericsson

    So..who is Ericsson today and, how does it support you and the community?
    In a world that is increasingly complex, we are on a quest for easy. We are creating game changing technology that is easy to use, adapt and scale, enabling our customers to capture the full value of connectivity.
    Find out how our IoT, 5G and automation technology stands ready to unlock a wave of new value


    Knowledge of Managed Service telecom operations practice
    Knowledge sharing and collaboration skills
    Ericsson knowledge
    Spanish/English skills
    Delivering results & meeting customer expectations
    Working with people
    Creating & innovating
    Applying expertise & technology


    Our Exciting Opportunity

    We are now looking for a Second Level Operations Specialist that will be responsible for the coordination, management, execution and reactive maintenance activities that require a higher level of support than offered by the 1st level Operations. This person shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

    You will

    Incident management
    You will assist with Problem management
    System administration

    To be successful in the role you must have

    Minimum 5 years of exposure to IT systems at the administration level (storages, backup solutions, monitoring systems (e.g. Nagios, Zabbix)
    Cloud knowledge (OpenStack Certification nice to have)
    Networking and routing (CISCO Certification are mandatory)
    Storage Certification (EMC ScaleI)
    Technical support environment exposure, working with tickets, priorities, Service Level Agreements, the on-call duty one week per month.