Customer Representative with German

Employer: Concentrix Romania
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • Timisoara
  • Updated at: 05.05.2021
    Short company description

    With some of the world’s biggest and most well-known brands as our clients, chances are you’ve already interacted with Concentrix!  Whether you’re buying a pair of jeans online, or calling tech support about your new headphones, we’re behind the scenes making the customer experience smoother. But we do more than just customer service! Concentrix helps clients with everything from consulting and technology services to analytics and insights.

    Concentrix. A passionate company powered by passionate people.

    Requirements

    Join our team in Timisoara, we are looking for Customer Advisors with native/ near native (C1/C2) German or French and excellent English language skills (B2), to join our team, managing the clients of the world’s largest company in the eyewear industry and the leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear.

    The main skills we are looking for are:

    • Native/ near native level of French (minimum C1, ideally C2) and excellent English (minimum B2)
    • Good use of PC
    • Customer orientation and attention to detail
    • High problem-solving capacity
    • Excellent communication skills
    • Previous experience in customer service will be considered a plus

    Responsibilities

    Role: As a Customer Advisor, you will be the first point of contact for the customer, responding to the various incoming requests and solving the emerging issues using telephone only, and you will be responsible for the following:

    • Provide assistance via telephone about the company products like sunglasses, optical frames, goggles and prescription lenses
    • Listen carefully and understand customer needs regarding warranty, delivery or price of the eyewear
    • Build a good relationship with the customer


    And here is what we offer in return:

    • Performance bonuses and rewards
    • Training and development programs
    • Additional bonuses for Easter and Christmas
    • Incentives for sports activities and equipment
    • Coverage of transport costs
    • Meal tickets
    • Medical services
    • A very dynamic and international work environment with plenty of career opportunities.

    Other info

    We look forward to meeting you!

    Join us at Concentrix #Different by Design!