INCIDENT MANAGEMENT with German, Location: Bucharest
Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.
Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
- AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
- OUTSOURCING (BPO/SSC/CC)
- IT & C (C++, C#, .NET, Java, Linux etc)
- FMCG (sales & purchasing positions; all levels)
- PHARMA (all levels)
— University degree - Economic background would be a plus;
— Fluency in German and English (written & spoken);
— Fundamental technical know-how on system trouble shooting;
— Ability to solve urgent matters and work under pressure;
— Experience in technical support with voice roles would be a plus;
— Experience on stakeholder management would be a plus.
— Receives incidents through ticketing system, issues reported by customers;
— Identifies, investigates and diagnoses the issue and takes necessary action to manage and assign it to the technicians;
— Follows the incident life cycle and interacts with the Technical Department for the incident solution updates;
— Performs follow up on all necessary incidents, as defined in process with the customer, to ensure timely closure;
— Draws up reports regarding the frequency of the incidents and solving period;
— Discusses with the client for process improvement.
Only the eligible candidates will be contacted. Thank you for your interest!