INCIDENT MANAGEMENT with German, Location: Bucharest

Angajator: SalesConsulting
Domeniu:
  • Contabilitate Finante
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 18.05.2021
    Scurta descriere a companiei

    Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

    Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
    We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
    - AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
    - OUTSOURCING (BPO/SSC/CC)
    - IT & C (C++, C#, .NET, Java, Linux etc)
    - FMCG (sales & purchasing positions; all levels)
    - PHARMA (all levels)

    Cerinte

    — University degree - Economic background would be a plus;
    — Fluency in German and English (written & spoken);
    — Fundamental technical know-how on system trouble shooting;
    — Ability to solve urgent matters and work under pressure;
    — Experience in technical support with voice roles would be a plus;
    — Experience on stakeholder management would be a plus.

    Responsabilitati

    — Receives incidents through ticketing system, issues reported by customers;
    — Identifies, investigates and diagnoses the issue and takes necessary action to manage and assign it to the technicians;
    — Follows the incident life cycle and interacts with the Technical Department for the incident solution updates;
    — Performs follow up on all necessary incidents, as defined in process with the customer, to ensure timely closure;
    — Draws up reports regarding the frequency of the incidents and solving period;
    — Discusses with the client for process improvement.

    Alte informatii

    Only the eligible candidates will be contacted. Thank you for your interest!