IoT 2nd Line CORE Engineer
VON Consulting is an HR Consultancy company, providing solutions and services in the following areas: recruitment and executive search, personnel leasing, payroll, administration and training.Cerinte
Experience in operating and managing Networks Platforms in large-scale enterprise environment.
A minimum of 2-3 years’ technical experience in the following technologies: Telecom Core PS Architecture, IP networking, switching and routing, mobile internet communication, protocols (IP/TCP, BGP/ MPLS/ IPSEC/ L3-VPN).
Followed or interested in networking courses like CCNA/CCNP.
English proficiency (B2-C1).
Experience in troubleshooting and configuration of Core PS/IP solutions
Basic programming skills in UNIX Shell Scripting
Good stakeholders management
Strong performance customer orientation
Ability to work across multi-functional and cultural boundaries to deliver results/change
Deliver 2 nd line technical support for network applications and systems, provided by a variety of vendors.
Support the delivery of new projects and services, designed to cope with the growing IoT service.
Provide input for planning, assessment, implementation, rollout and preparation of change requests.
Execute or manage incidents, problem and service requests including implementation of workarounds and changes including timely availability of major incident reports for any priority incident and actively driving the implementation of appropriate counter measures.
Migrate customer solutions on new IoT platforms.
To work with external customers to define requirements, solve technical issues and provide professional services.
Working to defined service level agreements and key performance indicators.
To assist in the building of knowledge and skills throughout the team and to work to continuously improve service to customers.
Managing technical service ramp-up (installation, configuration and coordination of setup tasks) for network platforms.