IT Systems Administrator - Weekend Shifts

Employer: CROWDSTRIKE
Domain:
  • Engineering
  • Internet - eCommerce
  • IT Software
  • Job type: full-time
    Job level: peste 5 years of experience
    Location:
  • BUCHAREST
  • Cluj Napoca
  • Timisoara
  • Updated at: 12.05.2021

    At CrowdStrike we’re on a mission - to stop breaches. Our groundbreaking technology, services delivery, and intelligence gathering together with our innovations in machine learning and behavioral-based detection, allow our customers to not only defend themselves, but do so in a future-proof manner. We’ve earned numerous honors and top rankings for our technology, organization and people – clearly confirming our industry leadership and our special culture driving it. We also offer flexible work arrangements to help our people manage their personal and professional lives in a way that works for them. So if you’re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to stop breaches and protect people globally, let’s talk.

    About the Role:
    The CrowdStrike Information Technology Service Desk Team is looking for an IT Systems Administrator to join our team. The ITSD Team is a key component of the CrowdStrike family and is critical to the smooth and effective daily operations of all CrowdStrike team members. This position will facilitate, implement, troubleshoot, problem solve and enhance the ITSD Team’s support, systems and operational responsibilities.

    This is an opportunity to work in a dynamic, robust, fast-paced and challenging environment. Candidates should be interested in expanding their breadth of knowledge, constantly learning new technologies and processes, solving difficult problems, coming up with creative and unorthodox solutions and thinking well on their feet.

    This role is covering the weekend (4 days/week)- 10 hours/day

    Duties and Responsibilities

    • Serve as a front line Service Desk support technician and assist with inbound support requests to receive, triage and facilitate a resolution for internal customers

    • Maintain an operational knowledge of the latest Mac, Windows and Linux OS server and desktop features, best practices and system/application configurations

    • Manage CrowdStrike endpoints via SCCM, Jamf and AirWatch. This includes monitoring, securing, updating, patching, troubleshooting, automating and optimizing laptop, desktop and mobile systems

    • Contribute to streamlining, optimizing and simplifying employee application experiences, improving application usability and interoperability, testing new application releases and researching new solutions to customer demands or recurring problem sets

    • Configure new-hire systems and perform IT on-boarding for new employees

    • Act as a local resource for hands-on and eyes-on assistance in the server/networking room

    • Potential occasional travel to remote offices for similar projects

    • Collaborate with (getting help from or providing help to) Service Desk Team members and other teams’ subject matter experts when working on projects or new initiatives

    • Implement, improve and document new and existing policies, procedures and processes for various IT systems

    • Maintain inventory and assist with asset procurement, delivery and shipping

    • Provide support for A/V equipment in office conference rooms

    • Assist in supporting employees in the office as necessary

    • Assist with tasks as assigned by the manager which may involve providing support to other areas of the business, as required

    Required Skills

    • Effective communication, patience, tenacity and follow-through in tracking, troubleshooting and bringing to resolution internal customer support calls

    • Ability to explain complex technical concepts/procedures/policies to non-technical internal customers; collaborate and coordinate with members of other teams to track, isolate and resolve technical issues

    • Strong task and time management skills with the ability to prioritize, triage, resolve and escalate in an efficient and effective manner

    • Intermediate knowledge of OS concepts and Active Directory account creation and maintenance with some OU and Security Group management

    • Tangible understanding of security best practices, worst practices, concepts and real-world applications

    • Must have effective written and verbal communication skills; speak fluent English

    • Must be capable of lifting 50lbs

    Preferred Skills

    • Experience with scripting or reverse engineering scripts in PowerShell, Bash, Python with exposure to scripting for task automation (JAMF/SCCM)

    • Experience with systems management and automation including a basic understanding of Group Policy, WSUS and automation services

    • Experience with basic troubleshooting and network concepts with a fundamental understanding of TCP/IP, DNS, IP addressing, connectivity troubleshooting, cabling, etc..

    • Fundamental understanding of the Linux, Windows and Mac command line, services, data manipulation, installation and system operation

    • Experience with VMWare or Hyper-V virtualization, including deployment, management and troubleshooting

    • Mid to advanced understanding of security concepts and best practices

    • Experience with mail flow and basic troubleshooting on mail systems such as Exchange and Google Apps

    #LI-DM1
    #LI-BP1

    Benefits of Working at CrowdStrike:

    • Market leader in compensation
    • Comprehensive health benefits
    • Working with the latest technologies
    • Training budget (certifications, conferences)
    • Flexible work hours and remote friendly environment
    • Wellness programs
    • Stocked fridges, coffee, soda, and lots of treats
    • Peer recognition
    • Inclusive culture focused on people, customers and innovation
    • Regular team activities, including happy hours, community service events

    We are committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives and ways of solving problems so we strive to attract and retain talent from all backgrounds and create workplaces where everyone feels empowered to bring their full, authentic selves to work.

    CrowdStrike is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

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