CUSTOMER SERVICE REPRESENTATIVE, Location: Bucharest

Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
- AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
- OUTSOURCING (BPO/SSC/CC)
- IT & C (C++, C#, .NET, Java, Linux etc)
- FMCG (sales & purchasing positions; all levels)
- PHARMA (all levels)

- 1 year of experience in Customer Service
- Knowledge of English language

Responsibilities:

- Work of in customer service team
- Liaise with the central shared service center and external authorities and accounting company on behalf of the region

Commercial Support:

- Support requirements of the country manager and commercial team
- Processing orders for product from customers in the Kingspan commercial IT system - - Lead communication between the supply factories and local operation(s)
- Answer promptly to client requests / questions regarding different aspects of services / company products
- Support marketing initiatives as required i.e. (mail shot, exhibitions, telephone sales, data base filling)

Financial:

- Interaction with and support of the external accounting support across the region
- Managing banking activities and relationships
- Support customs clearance activities as needed
- Payment processing as required
- Monitoring and management of expense claims and other similar issues

Customer Management:

- Implementation and enforcement of the Group Credit Control Policy across the region
- Supervision of customer accounts balances and following up on outstanding balances with and through the sales and customer service teams throughout the region
- Evaluation of customer risk profile as determined
- Liaison with commercial management and divisional credit controller regarding decisions to stop supply
- Liaison with customers in settling disagreements and disputes when necessary
- Ensuring that the necessary data is collected on all customers prior to client authorization

Only eligible candidates will be contacted. Thank you for your interest!