IT Helpdesk

We create impactful end-to-end digital products and solutions that result in relevant, memorable and rewarding interactions between brands and consumers. Delivering sustainable innovation, agility and a connection that inspires engagement and business transformation, we’ve worked with some of the world’s largest leading brands like Estee Lauder, Groupon, Microsoft, Macy’s, Mozilla, Lululemon, Neiman Marcus, among others. Cognizant Softvision has over 10,000 product, design and engineering professionals across a network of 20 studios in 11 countries and 5 continents.

In Romania, we have been present since 1998 and we have continuously grown over the years into a powerful team of more than 1800 employees. With Studios in Bucharest, Cluj-Napoca, Iași, Timișoara, and Baia Mare we embrace both IT professionals with strong software development skills and experience as well as young talented people, willing to learn, to develop their career and oriented towards success.

With a unique approach that helps us deliver sustainable innovation and business transformation for the world’s leading brands improving their digital maturity. We work at the intersection of engineering, design, and strategy, to help our customers create game-changing digital experiences with our client-dedicated teams.

What you need for this position:

Minimum 2 years’ experience in an IT Help-Desk role;
Knowledge in providing technical support for Windows, Linux operating systems;
Good knowledge of data transfer and communications equipment;
Very good knowledge of common software packages;
Good Networking knowledge (cabling, routers, servers, firewalls);
Passionate about IT;
Ability to work both in a team and individually;
Foreign languages: knowledge of English.

A day in the life of an IT Help-Desk:

Providing support to users (hardware, software, network);
Responsible for installing, configuring and maintaining workstations or network peripherals;
Responsible for the installation, configuration and maintenance of test and development servers;
Writing explanatory documents for software installation;
Maintain the existing software;
Maintain the existing hardware;
Adapting and diversifying the IT Level 1 Support service according to internal needs;
Maintain the proper functioning of the computer network;
Preparation of activity reports: daily and / or weekly;
Ensures the security of software and hardware products and data in accordance with company policies;
Respond promptly to any problem reported in order to solve or escalate, respecting the working procedures and the reaction time provided.