Global Operations Performance Manager

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Employer: Conectys
Domain:
  • Customer Support - Client Service
  • Management - Consulting
  • Job type: full-time
    Job level: peste 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 09.05.2021
    Short company description

    Conectys is a global organization with centers on 3 continents and in 7 countries. We are all about transparency, modesty and growth. We also strongly believe in Fun@Work, so much that we’ve made it one of our core values.

    We have the best possible clients in gaming, high tech, travel, retail, finance and other key industries.

    Conectys is fueled by people. Employee engagement, initial and ongoing training, flexible work hours, incentives, “Pizza with the CEO”, Fruit Days, Happy Hours, employee-driven CSR programs, Open Door Policy or trips to client sites are just examples of what YOU will experience in Conectys. We are also recognized for premium BPO services with 10 awards received in the past 3 years alone.

    Requirements

    You come with:

    • 3 years in a similar position in BPO industry;
    • People management experience;
    • C1 level English;
    • PC skills: MSOffice;
    • Contact Center Business Acumen & Strategic Solutions.

    Responsibilities

    Your day in Conectys:

    • You will define Operations Workforce Management (WFM) policies, processes, and procedures applicable in all Conectys Delivery Sites (including methodologies, tools, and other procedural elements);
    • You will design frameworks and secures adequate business forecasts and operations reports to support effective business decision;
    • You will liaise with peers in business support departments (PMO, HR, IT, Facility, Legal, Finance, Sales and Marketing) to align WFM and Operations Reporting infrastructure, policies, processes, procedures, and strategic plans;
    • You will liaise with Regional Delivery Managers to facilitate bidirectional communication and to support regions’ capabilities for adequate implementation of WFM and Operations Reporting policies, processes, procedures, and action plans.
    • You will secure the competitive position of Conectys by continuously scouting for and securing implementation of WFM and Operations Reporting solutions (including methodologies, certifications, tools, automation, and other sources of competitive advantage).
    • You will manage the Global Operations Support Center Performance Management Team and resources.

    Other info

    We come with:

    • An attractive salary and performance bonuses;
    • Meal tickets, private medical insurance, Bookster, and other benefits;
    • Work from home possibility (during the covid-19 pandemic);
    • Easter & Christmas gifts;
    • A professional work environment in a fast-growing company;
    • International career opportunities.