Core Databuild Engineer – Junior

Employer: Connect 44
Domain:
  • Telecommunication
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 08.04.2021
    Short company description

    Connect44 was founded in the heart of Switzerland. Our goal was to support Telecom Operators and Equipment Manufacturers to design, manage and Optimise Mobile Networks. Starting with some of the first 2G voice networks, we began to grow our team of professionals to equip ourselves for new projects with new technologies and new ways of working. Investing substantial amounts of our budget on training, we started to move into 3G then 4G. Soon came the changes to IP networks, VOIP and preparing networks for large amounts of data by modernisation of old analogue networks to the digital standards. Over the past years Connect44 has steadily developed key longterm partnerships with its clients in many European countries with offices in Switzerland, UK, Germany, France, Romania and Chile.

    Requirements

    Mandatory:

    Analytical thinking skills, organised and methodical person.
    Ability to work on own initiative, but also as part of a team.
    Accountability, involvement, compliance with procedures and ethical behaviour.
    Flexible and having the ability to learn quickly Important.
    Accountability, involvement, compliance with procedures and ethical behaviour.

    Important:

    Accountability, involvement, compliance with procedures and ethical behaviour.

    Essentials:

    Ability to collect, classify and interpret information.

    Responsibilities

    Delivery Excellence:

    Monitors the alarms single vendor 4G Ran Network, single vendor 5G and related transmission network component and priorities the service impact in case of technical issues that affect the customer’s network.
    Network surveillance, 1st level restoration and preventative maintenance.
    Monitor, perform troubleshooting, fault acknowledgement and fault analysis.
    Maintain open and regular communications with internal service operations, deployment and integration teams, including Service Desk, Incident Mgmt., Problem Mgmt. and Back Office teams, to ensure correct alarm validation and correlation.
    Continuous follow-up on ongoing incidents until they are solved.
    Cooperation with multiple teams delivering E2E services.
    Reporting activities related to supervision events.
    Respond to Network Customer Support Team within agreed SLA time frame.
    Ensure all docket information are capture in activity log.
    Managing technical escalation to ensure faults is rectified within agreed SLAs.
    Perform Escalation and Notification to keep management and other business units informed during system outages.

    Quality Assurance:

    Following the instructions as per procedures and process in place.

    Authorities:

    The authority is a consequence of the nature of the job and of the tasks established or delegated by the department manager.