Business Analyst with French

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Angajator: Societe Generale Global Solution Centre
Domeniu:
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 09.04.2021

    RESPONSIBILITIES

    We are seeking to hire a skilled Business Analyst who will be in charge of the support, evolutive maintenance and deployment of the IT Service Management tools for CFT department.

    What you will do:
    • Hold and participate to regular meetings with partners/IT teams from Bangalore & Paris;
    • Coordinate, collect IT teams’ needs and transpose them into functional specifications;
    • Perform tool configuration & setup;
    • Follow-up the implementation of other specifications with the development teams;
    • Coordinate the UAT and train the IT teams who will be using the tools;
    • Ensure L1 & L2 support for the managed tools;
    • Detect application defects and raise alerts to the development teams and/or tool provider;
    • Manage complex tool issues, identify possible improvements in the tools, processes or procedures and participates in their implementation, most of the times working with different teams from other IT departments;
    • Coordinate incident and problem management for the tools he/she is supporting;
    • Perform root-causes and proposes solutions;
    • Transfer cases to L3 if unable to solve incoming issues;
    • Contribute to testing on tools’ enhancements;
    • Ensure reporting needs & configuration of new reports;
    • Maintain up-to-date documentation and application contacts;
    • Ensure training for peers, back-up and new colleagues.

    REQUIRED PROFILE
    • Fluent in English and French;
    • At least 3 years of experience in IT support;
    • Previous experience in working with IT Service Management tools is highly appreciated;
    • Very good analytics skills;
    • Very good MS Office (Excel, PowerPoint) skills;
    • Basic SQL knowledge is a plus;
    • Problem-solving oriented;
    • Very good attention to details;
    • Excellent communication skills.

    WHY JOIN US

    At SG GSC, you will find a flexible workplace and culture, autonomy, constant learning opportunities, dynamism, and talented people, making this experience a real career accelerator. You will also discover all the diversity of our businesses, in a sector that is constantly evolving and innovating. If you feel like ambitiously pursuing your goals, then you have come to the right place.

    Plus, you will enjoy all our benefits:

    • Competitive compensation & remuneration;
    • Healthcare coverage for prevention & group life insurance;
    • Office perks, flexible benefits & social benefits;
    • Yearly bonuses per company policy;
    • Learning and development programs & career growth opportunities.