CSI Manager - Black Belt

_VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 6 locations: Albania, Egypt, Hungary, India, Romania, and the UK.

Over 26,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Care, Business Intelligence Services, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

_VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create positive impact for themselves and society. We do not discriminate based upon age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, and national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

• Strong customer focus and orientation to customer needs
• Influencing and stakeholder engagement skills
• Must be an inspirational and enthusiastic communicator
• Training and coaching skills
• Extensive experience of Continuous Improvement delivery
• Able to communicate effectively at all levels of the business and influence senior stake holders
• Knowledge of Business Process Re-engineering principles
• Must have set up or driven LEAN/Six Sigma discipline and driven targets in IT Industry / domain
• Must have worked in matrix organization
• 6-sigma Black Belt, with minimum 3 years of project experience
• Lean practitioner
• ITIL V3 certified and practical experience
• Fluent in English
• Medium level financial understanding and capability to track financial performance indicators

To positively influence the on-going development of TSSC approach to Continuous Service Improvement through the implementation of appropriate Lean, and 6-Ssigma strategies which foster a culture of continuous improvement at all levels of the center. Drive employee engagement through increasing their capability to identify and deliver improvements to move from “Good” to “Great”. Continually align the services to the changing business needs through the analysis of data, identification of improvement opportunities and implementing improvements.


With these activities you will have a great impact on our business:

• Manage improvement project pipeline, prepare business case and manage improvement initiatives across TSSR
• Set up and lead 6-sigma projects, coach others
• Establish Continuous Improvement community
• Benchmark performance within the industry
• Perform regular improvement activity review meetings at various organizational levels
• Deliver Six Sigma and Lean trainings to the organization
• Continuously improve the TSSC Continual Improvement framework through regular alignment with the CI leads in the other centers
• Ensure CI concepts are embedded in the quality management system
• Regularly track the benefits produced by the CSI initiatives
• Identify, mitigate and escalate risks which could affect the efficiency targets achievement
• Network & contribute to methodology, standards, KPI development, Best Practice, Internal communications (in TSSR & across TSSCs) with 6 sigma community across TSSCs

Sounds like the perfect job? We’ve got even more to offer:

During the pandemic we have 100% work from home for your safety. After this period we have 2 days work from home per week
Medical and dental services
Life insurance
Dedicated employee phone subscription
Special discounts for gyms and retailers
Annual Company Bonus
Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
You get to work with tried and trusted web-technology
Getting in on the ground floor of and technology changing company
Flexible Vacation – Take time off when you need it, we trust you