Senior Customer Experience Specialist with English/ German

Humangest Romania este parte a grupului SGB Humangest Holding, grup cu capital integral italian, specializat in consultanta in domeniul resurselor umane. Obiectivul nostru este sa oferim partenerilor, candidatii potriviti nevoilor lor, precum si idei inovatoare pentru problemele ce pot aparea in domeniul resurselor umane. Humangest Group iti ofera solutii in gasirea unui loc de munca, atat in cadrul echipei noastre, cat si in cadrul companiilor client.

For one of our clients, world leader in the field of information technology, consulting and outsourcing services, we are recruiting a Senior Customer Experience Specialist with English/German for Bucharest.

Requirements:
Post-Secondary education completed;
Minimum of 3 years of experience in a Customer Services environment;
Advanced working proficiency in English/ German;
Good skills in MS Office and SAP
Good verbal, written communication skills & accurate working style.

Main Responsibilities:

Successful booking and lifecycle handling of all product orders in the shortest time possible;
Accurately and on time performing of system updates: generate standard Sales Orders; Warranty Orders; RMA orders;
Accurately managing Goods receipt of orders on delivery and Out Bound Deliveries;
Coordinating with warehouse for arranging deliveries;
Insure communication flow between customer and our ISC units;
Follow up activities for customer invoicing to ensure better cash flow;
Managing creation or extension materials and Maintain Price List
Accurately executing approved Special Pricing correction;
Providing office support with all required administration activities;
Ensuring reports tracking maintenance: weekly, daily, monthly reports.

Benefits:
The opportunity to work from home during the pandemic;
Attractive salary package, meal vouchers and access to a variety of benefits available through an online platform;