Client Advisor with French English - Brasov
CGS is an American outsourcing company, owning one of the largest support centers on the Romanian market. CGS is listed in the first 15 best companies of its kind in the world; meanwhile, our client portfolio includes company in Forbes Top 500, as well as top European companies.
We offer extensive training sessions and we stand for promoting people from within: more than 90% of out managers started in our company on entry-level positions.
As an employee of CGS you may choose to have a flexible schedule, with the possibility to work full time or part time according to your availability.
We also provide an attractive package (salary, health insurance, performance bonuses, food coupons and other benefits).
Aflati mai multe despre politica de confidențialitate CGS cu privire la prelucrarea datelor dumneavoastra personale : http://romania.cgsinc.com/wp-content/uploads/2018/05/CGS-GDPR-Candidate-privacy-policy-RO.pdf
- Customer focus and fluent French & English speaking and comprehension skills;
- Must be able to communicate to customers in a professional manner and convey issues preventing order process effectively via phone & email.
- Basic typing skills and keyboard control functions to enhance data entry productivity.
- Respond to customer inquiries related to products and processes via email & chat;
- Resolves customer questions, complaints and requests;
- Processing and monitoring clients’ deposits;
- Attention to detail;
- Emphasis on quality and strive towards zero defects within target productivity goals.