Helpdesk/ IT Support Engineer
At Evolve today we offer complex Human Resources services, from business consulting to headhunting and recruitment. We have extensive experience in finding talented professionals, for a variety of industries, especially in the IT sector.
We started with a dream: to create a Human Resources company with a strong, unique profile on the market, deeply shaped by our core values: commitment to performance, professionalism, a balanced approach and deep satisfaction for our clients.
From that moment, we nurtured special relationships and we continuously evolved, being flexible, but staying true to our values. We aim higher and higher and we invite you to EVOLVE with us!
For our business partner, a fintech company with a corporate structure, bringing innovation through a range of products that satisfy the needs of investors in all categories, we are looking for a Helpdesk/ IT Support Engineer to provide enterprise-level assistance.
You will be responsible to diagnose and troubleshoot software and hardware problems, install applications and programs, resolving network issues, configuring operating systems, and using remote desktop connections to provide immediate support.
Bachelor's Degree in IT, Computer Science or relevant field
Minimum 2 years experience working in a similar role
Ability to diagnose and troubleshoot basic technical issues
Hands-on experience with Networking & Windows/Linux/Mac OS environments
Good understanding of computer systems, mobile devices, and other tech products
Good analytical, organizational, and problem-solving skills
Good communication and interpersonal skills
Proficient in English
Nice to have: VOIP experience
Serve as the first point of contact for employees seeking technical assistance
Perform remote troubleshooting through diagnostic techniques
Installing and configuring computer hardware, software, systems, networks, printers, and scanners
Ensuring all faults are progressed & cleared within SLA – escalating to other internal and external teams
Prime access to international projects
Specialized in-house training and e-learning
Friendly working environment, alongside talented and dedicated people
Location: Piața Presei Libere 3-5, Bucharest