E-Commerce Customer Care in Timisoara, Romania

Employer: DK Global Recruitment
Domain:
  • Customer Support - Client Service
  • Sales
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Timisoara
  • Updated at: 12.04.2021
    Short company description

    DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector, we have developed advanced skills that we use to help Companies relocate candidates globally, and assist candidates to relocate smoothly and find their desired employment.

    Requirements

    • Basic – At Least B1 Language Speakers (German or French)
    • Great active listening skills
    • A patient and empathetic attitude
    • Strong time management and organizational skills
    • Adaptability and flexibility
    • Basic Troubleshooting skills
    • Computer Literate
    • Basic Phone skills
    • In-depth knowledge of a company's products and/or services
    • Well-versed in Microsoft Applications or Equivalent Programs
    • Google Translate Versatile

    Responsibilities

    Day to day work involves 20% Voice – 80% Non-Voice Split
    Responsibilities: (Voice)
    • Process Outbound Call to validate Importer Information
    • Collaborate with other call center professionals to improve customer service
    Responsibilities: (Non-Voice)
    • Data Key Entry (financial transactions, customer information, inventor)
    • Data update (Verify outdated data and make any necessary changes to records)
    • Organize existing data in a spreadsheet
    • Verification of Financial and Commercial Documents
    • Create spreadsheets to track important customer information and orders

    Other info

    What we offer :
    • Salary: 2800 ron net
    • Business park office location
    • Work from home in first 4 months
    • Permanent contract


    Why choose Recruitment Agency: You are given extra support in preparing for interviews / You can ask for your application feedback anytime via email or phone / All our services to job seekers are free of charge / We also offer bonus scheme to candidates.

    Note: Applying to this job advertisement would be considered as GDPR consent given to DK Global Recruitment. We may share your profile details directly with the hiring company for the initial screening of your profile suitability and duplicate check.