Customer data advisor with English

Employer: Michelin Romania
Domain:
  • Customer Support - Client Service
  • Administrative Assistance
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 13.04.2021

    We would like you to bring to the team:

    • Communication skills (both written and oral);
    • Experience in process high volume of data using Excel;
    • Fluency in English - at least B2;
    • Academical background;
    • Attention to details and focus on results;
    • Ability to learn/to adapt to new processes;
    • A team-worker attitude and customer-oriented approach.

    As a Customer Data Advisor, you will:
    • Provide operational support to the sales team & fleet management team through emails regarding the usage of monitoring equipment (tires), tools, offers and/or operational procedures;
    • Provide help and answer questions on billing and invoice disputes (divergent values, payment schedule, duplicate payment, equipment issues, transfer of ownership, among others.)
    • Record and update the status in the systems for clients and their contracts;
    • Support the delivery or removal of equipment via multi-channel assistance (e-mail & MS Teams), following the scheduling process.
    • Prepare and disseminate reports regarding the credit limits for the clients;
    • Apply internal control rules (archiving, control checks etc.);
    In Michelin, we offer:
    • A multicultural environment based on respect and transparency;
    • Flexible work schedule and home-office options;
    • Meal vouchers and lunch discount;
    • Private medical subscription;
    • Deduction of vacation costs;
    • Dedicated commercial offers from our partners;
    • The option to customize your own benefits package with: book rental service, gym access, massage or dental subscription, contribution to private retirement pension, deduction of public transport costs.

    How we recruit:
    • Once you submit your application, one of our recruiters reviews it. If your profile fits our role:
    • We have a phone call to get to know each other;
    • We hold assessments to see your language skills and competencies;
    • We meet in a face to face (or online, depending the context) interview, with a recruiter and the hiring manager.
    • Pass all stages with flying colors, and we’ll send you an offer.