Helpdesk Officer with Portuguese and English

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Employer: Concentrix + Webhelp
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 18.11.2022
    Remote work: On-site
    Short company description

    We are a global community of passionate, fun-loving people who thrive on making a difference on behalf of the world's most exciting brands. We put our people at the center of everything we do, and we give them the resources to make the most of their time with us.

    Requirements

    What We expect from You

    Proficiency in Portuguese and English ​

    Team player​

    Willingness to learn and apply new technologies​

    Analytical skills with demonstrated problem solving ability ​

    Good technical skills and knowledge ​

    Excellent communication skills

    Responsibilities

    What You will be doing

    Maintain client relationships through product support.​

    Respond to client's inquiries via all available channels.​

    Manage effectively all incoming incidents in a customer service environment​

    Gather information from customers, troubleshoot technical and account issues​

    Other info

    What We offer



    Flexible Hours, in shifts​

    Pleasant working environment on site, in Bucarest​

    Attractive financial benefits​

    Continuous support to develop within the company​

    Advancing ppportunities within the team​

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