Helpdesk Officer with Portuguese and English

Employer: WEBHELP Romania
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 13.04.2021
    Short company description

    Webhelp is a 50,000 people-strong global leader in business process outsourcing (BPO). We continue to specialise in customer experience but our capabilities extend across voice, social and digital channels. Our outsourced services have also expanded to include payment management, sales and marketing services.
    We engineer customer experiences on behalf of some of the world’s most progressive brands and through our transformational outsourcing proposition we can drive performance improvement, deliver a real and lasting transformation in clients’ operating models and deliver material financial advantage.
    Since its inception, Webhelp has grown significantly with more than 500 partners being served by our global teams which cross 35 countries and more than 140 customer experience hubs. In the last four years alone, our revenues have grown by more han 250%. We achieved this by investing in our people and the environment they work in, and developing the analytical and operating capability to deliver truly transformational outsourcing with solutions which meet the challenges of a now omni-channel world.

    Requirements

    What We expect from You

    Proficiency in Portuguese and English ​

    Team player​

    Willingness to learn and apply new technologies​

    Analytical skills with demonstrated problem solving ability ​

    Good technical skills and knowledge ​

    Excellent communication skills

    Responsibilities

    What You will be doing

    Maintain client relationships through product support.​

    Respond to client's inquiries via all available channels.​

    Manage effectively all incoming incidents in a customer service environment​

    Gather information from customers, troubleshoot technical and account issues​

    Other info

    What We offer



    Flexible Hours, in shifts​

    Pleasant working environment on site, in Bucarest​

    Attractive financial benefits​

    Continuous support to develop within the company​

    Advancing ppportunities within the team​