Customer Advisor with Russian and English

Angajator: WEBHELP Romania
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • Galati
  • Actualizat la: 13.04.2021
    Scurta descriere a companiei

    Webhelp is a 50,000 people-strong global leader in business process outsourcing (BPO). We continue to specialise in customer experience but our capabilities extend across voice, social and digital channels. Our outsourced services have also expanded to include payment management, sales and marketing services.
    We engineer customer experiences on behalf of some of the world’s most progressive brands and through our transformational outsourcing proposition we can drive performance improvement, deliver a real and lasting transformation in clients’ operating models and deliver material financial advantage.
    Since its inception, Webhelp has grown significantly with more than 500 partners being served by our global teams which cross 35 countries and more than 140 customer experience hubs. In the last four years alone, our revenues have grown by more han 250%. We achieved this by investing in our people and the environment they work in, and developing the analytical and operating capability to deliver truly transformational outsourcing with solutions which meet the challenges of a now omni-channel world.

    Cerinte

    What We expect from You

    Russian and English language proficiency​
    Customer-oriented person with excellent communication skills
    Keen learner and active listener ​
    Autonomous, with good PC skills​
    Proactive and a great team player

    Responsabilitati

    What You will be doing

    Create excitement around Client’s products and offer information to Customers about their accounts through mail chat and phone calls
    Provide solutions to Customers’ issues in order to deliver an excellent experience and create brand engagement​
    Keep on learning and advancing your career through our continuous development programs

    Alte informatii

    What We offer

    Highly competitive salary and a pleasant working environment
    Flexible working hours, in shifts, from Monday to Sunday,9AM 1AM
    We want you to be successful and to ensure you maximize your income, you will receive full training and support.
    Young, multicultural and dynamic work environment.