Agent relatii clienti | limba Germana | Cluj- Napoca

Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
- AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
- OUTSOURCING (BPO/SSC/CC)
- IT & C (C++, C#, .NET, Java, Linux etc)
- FMCG (sales & purchasing positions; all levels)
- PHARMA (all levels)

• Cunoasterea limbii germana, la un nivel mediu-avansat: scris si vorbit si limba engleza la nivel mediu;
• Cunostinte operare PC si MS Office;
• Bune abilitati de comunicare si relationare cu clientii;
• Orientare spre rezolvarea problemelor;
• Abilitatea de a reactiona rapid la cerintele clientilor;
• Bune abilitati de management al timpului;
• Adaptabilitate si capacitatea de a gasi solutii cu usurinta la problemele clientilor;
• Proactivitate.

• Gestioneaza relatia cu clientul prin monitorizarea canalelor de comunicare alocate;
• Identifica problemele clientilor si urmeaza proceduri pre-stabilite pentru a rezolva problemele in mod corect si in timp util, sau aloca problemele altor departamente implicate;
• Solicita clientilor informatii(documente, printscreen-uri) pentru a intelege mai bine problemele acestora;
• Intelege nevoile de business ale clientilor si mentine un nivel ridicat de satisfactie al acestora;
• Activitati administrative legate de gestionarea clientilor: introducerea cazurilor in sistemul informatic, alte activitati administrative cu privire la gestionarea cazurilor si documentelor primite de la clienti.

• Salariu competitiv;
• Tichete de masa;
• Abonament la o clinica medicala privata;
• Oportunitati de crestere profesionala intr-un mediu profesionist si prietenos;
• Evenimente organizate de catre companie.