Helpdesk Officer

Employer: EveryMatrix
Domain:
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 12.04.2021
    Short company description

    EveryMatrix is a leading IT software supplier for the iGaming industry, with products like a fully managed, multi award-winning sportsbook, dozens of casino and live casino providers integrated into one lobby & wallet, a vendor neutral gaming management platform with payment processing and much more.

    Requirements

    Working knowledge of information technology infrastructure including:
    • Various operating systems: Windows 10 and MacOS (basic Linux is a bonus); Android and IOS for mobiles.
    • Basic Networking: TCP/IP, wired and wireless networks configuration, VPNs;
    • PC Hardware configuration & diagnostic;
    • Network peripherals: multifunctional printers, scanners etc;
    • Networking services and protocols: DHCP, DNS, SMTP, IMAP, Pop3 (nice to have);
    • Services: Windows Active Directory, Office 365 Administration;
    • Previous Experience with a Service Desk Solution like Jira/Confluence/LanSweeper will be considered an advantage;
    • Strong internal customer orientation;
    • Strong improvement orientation;
    • Excellent oral and written communication required in both English and Romanian.
    • Computer Science, Electronics or similar

    Responsibilities

    • Should have outstanding organization and communication skills;
    • Works closely with other IT teams to ensure smooth escalations, close working relationships and effective end-to-end customer assistance;
    • This position also requires mobility, international travel being necessary;
    • Responsible for new employees onboarding - preparing the workplace, accounts, explaining basic internal company systems and redirecting to pertinent administrators for various access needs;
    • Various internal platforms administration;
    • Responsible for all IT related purchases (phones, laptops, desktops, monitors, printers and consumables, servers, upgrades, various software);
    • Basic Printers, WAN and LAN maintenance (cleaning printers, replacing printer cartridges and clearing paper jams, replacing broken LAN cables or connectors);
    • Keep track of and add to internal inventory systems of all new and existent IT equipment.

    Other info

    Perks & Benefits:

    We offer trainings and certifications;
    We provide a daily catered lunch (classic & raw-vegan);
    We offer relocation bonus & accommodation support;
    We offer private healthcare;
    We hold team building activities and office parties throughout the year;
    We have massage at work,
    An ever-growing, library (online & offline),
    A flexible schedule,
    A fun entertainment corner,
    And our very own gym.