TECHNICAL SUPPORT ENGINEER (remote)

We #changelives! Descoperă oportunități globale cu GI Group Holding, un pionier în servicii HR care valorizează și promovează evoluția carierei tale.

Parte a unei echipe de peste 6700 de specialiști prezenți în 34 de țări, noi ne angajăm să dezvoltăm piața muncii prin soluții inovatoare și personalizate. Alege să lucrezi într-un mediu care apreciază valoarea personală și profesională.

Construiește-ți cariera cu noi! Contactează-ne pentru a explora cum te putem ajuta.

• 5+ years of expertise in implementing, administering, and troubleshooting network infrastructure devices, including: firewalls, routers, switches, wireless access points and controllers, and monitoring applications.
• Excellent English written and spoken communication skills, strength with establishing relationships
• Good Experience in application transport and network infrastructure protocols (SSL/TLS, DNS, DHCP, WINS, NTP, FTP, HTTP, SMTP, CIFS, LDAP, and Microsoft AD), and possess an understanding of how to support these applications / protocols when accessed through VPN and firewall appliances.
• Understanding and implementation of network traffic analysis, remote access methods and systems, stateful inspection firewalls, encryption, authentication and authorization technology.
• Strong experience in Routing & Switching (OSPF / BGP / VLAN / STP) and Security Protocols and Procedure (IPSEC / SSL - VPN / NAT/ GRE)
• Ability to clearly articulate technical issues to both technical and non – technical audiences and explain their impact on business

Preferable:
• Possess working knowledge with Palo Alto Networks products and technology
• Experience with Cisco, Checkpoint, Juniper (Netscreen), Fortinet Products
Preferred
• Familiarity with Authentication Protocols (Radius / TACACS) a plus

General Responsibilities:

• Provide designated technical support
• Provide configuration review, troubleshooting and improved standard methodologies to our customers
• Lead Support cases, making sure to record, track and resolve each issue efficiently and proactively
• Provide fault isolation and root cause analysis for technical issues
• Publish Technical Support Bulletins and other user documentation in the knowledge base for continuous education and prevention
• Collect and retain customer - specific documentation in a secure location for ease of troubleshooting
• Review of user documentation for training materials, technical marketing collateral and manuals

Take advantage of this opportunity and send your CV or you can give us a call: 0728.303.784.