Juniour IT Support Specialist

Employer: NonStop Consulting
Domain:
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 08.04.2021
    Short company description

    Are you looking for an international career where your success and rewards are purely dependent on your personal effort?
    Are you looking to work with a genuinely multicultural team of like-minded, highly motivated people?
    Want to step into a management role within two years?

    You’re in the right place! It’s all possible at NonStop – the fastest growing, most exciting recruitment company.

    Requirements

    General:
    • Experience: candidate could be without experience,
    1-2 years of experience in a similar position is a significant advantage.
    • Location: Bucharest (on-site), Romania
    • Education required: high school graduate interested in the IT technologies,
    University degree in IT/other technical areas is an advantage.

    Competencies required (knowledge, skills and abilities):
    • English language on a good communicative level.
    • Customer service attitude.
    • Friendly and approachable manner.
    • Ability to react quickly to ensure business continuity.
    • Detail-orientated, results driven and in possession of a can-do attitude.
    • Capable of working both independently and within a team, under stress.
    • MS Windows Operational Systems and office applications knowledge (MS Windows 7/8/10; MS Office, etc.).
    • Basic level of understanding of IP networks.

    Responsibilities

    Key responsibilities/accountabilities:
    • Provide technical assistance and support for incoming requests and issues from employees related to computer systems, software and hardware.

    • Respond to requests either in person, via phone, or via email.

    • Triage and solve problems by asking appropriate questions to determine the nature of problem and discover solution.

    • Install, modify, and repair computer hardware, peripherals and software for users. Follow up with users to ensure issue has been resolved.
    • Monitor and react to the incidents from Companies’ monitoring tools according to established procedures.
    • Maintaining & troubleshooting corporate IT devices like IP phones and printers.
    • Minor participation in IT projects.

    Other info

    Knowledge/Experience as an advantage:
    • 1-2 years of experience in a similar position.
    • Microsoft domain environment knowledge/basic experience (Active Directory, MS Exchange, GPO).
    • Basic knowledge/experience of network elements configuration.
    • End users’ hardware knowledge/experience.
    • Any additional European language (e.g., French, Italian).