NOC Engineer

iSoftBet Development Center was established in Timisoara in 2004 by UK Entrepreneurs, who believe in new technologies and the business opportunities Romania has to offer.

Since then, we have developed impressive online products and by doing so built an imposing brand. Our team is young, passionate and motivated to create amazing software solutions that make the difference, all in an awesome work environment with lots of benefits.

We are looking for smart people and we want you!

Ability to correctly diagnose network issues;
Ability to adapt easily in an active team;
Ability to solve a wide range of issues;
Ability to evaluate, prioritize issues and to solve or delegate them when needed;
Excellent communication skills;
Excellent English (written and spoken) skills;
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
Hands-on experience with Windows/Linux/Mac OS environments both desktop and mobile platforms
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and troubleshoot basic technical issues
Familiarity with help desk solutions and monitoring applications

Taking ownership of customer issues reported and seeing problems through to resolution
Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Notifies the internet providers when issues appear;
Solves issues appearing on technical equipment
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
Properly escalate unresolved issues to appropriate internal teams (software developers)
Provide prompt and accurate feedback to customers
Prioritize and manage many open cases at one time
Rapidly establish a good working relationship with customers and other professionals, such as software developers
Required to work on 12 hours shifts

What is in it for you?
Our people are the ‘i’ in iSoftBet and always come first. They are the heart and soul of our business, crazy about gaming and passionate about creating the best user experience possible.

Our open-plan offices are a hive of activity and creativity, and the close-knit nature of our team makes the office a special place.

Due to the current situation with Covid-19 we are working from home with the opportunity to work in the office if you wish too. We are holding regular virtual employee engagement initiatives to keep morale high and our culture alive!

iSoftBet are GDPR compliant. Your personal data is processed according to the applicable privacy law. Your personal data will be processed for recruiting purposes solely and retained for a period of time proportional with the recruiting purpose, but no more than 12 months. If you have any data protection concerns, please send us an email at dpo at isoftbet dot com