NOC Engineer

Employer: iSoftBet
Domain:
  • Internet - eCommerce
  • IT Software
  • Telecommunication
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Timisoara
  • Updated at: 11.04.2021
    Short company description

    iSoftBet Development Center was established in Timisoara in 2004 by UK Entrepreneurs, who believe in new technologies and the business opportunities Romania has to offer.

    Since then, we have developed impressive online products and by doing so built an imposing brand. Our team is young, passionate and motivated to create amazing software solutions that make the difference, all in an awesome work environment with lots of benefits.

    We are looking for smart people and we want you!

    Requirements

    Ability to correctly diagnose network issues;
    Ability to adapt easily in an active team;
    Ability to solve a wide range of issues;
    Ability to evaluate, prioritize issues and to solve or delegate them when needed;
    Excellent communication skills;
    Excellent English (written and spoken) skills;
    Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
    Hands-on experience with Windows/Linux/Mac OS environments both desktop and mobile platforms
    Good understanding of computer systems, mobile devices and other tech products
    Ability to diagnose and troubleshoot basic technical issues
    Familiarity with help desk solutions and monitoring applications

    Responsibilities

    Taking ownership of customer issues reported and seeing problems through to resolution
    Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
    Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
    Notifies the internet providers when issues appear;
    Solves issues appearing on technical equipment
    Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
    Properly escalate unresolved issues to appropriate internal teams (software developers)
    Provide prompt and accurate feedback to customers
    Prioritize and manage many open cases at one time
    Rapidly establish a good working relationship with customers and other professionals, such as software developers
    Required to work on 12 hours shifts