Head of Operations Group IT Infrastructure - IT TSR

Job Description:

- Develop and implement global G IT IN OCS Operations strategies;

- Manage the service provisioning budget;

- Perform budget forecast in alignment with Global Controlling;

- Identify and implement cost savings opportunities in alignment with the global organization;

- Responsible for personnel management and development within own areas of Operations;

- Understand, assess and communicate the required competencies and skills of the service providers;

- Collaborate with the Service Providers and their onsite coordinators/supervisors with all related internal organizations (Virtual Teams);

- Ensure that all escalations related to the services of Operations are handled properly and resolved timely;

- Analyze the external provider's Service Report, and follow the internal process;

- Maximize the utilization of the external capacities;

- Ensure service operations within the globally set KPI's for all supported services;

- Ensure all supported Change Tasks are closed on time during the working hours;

- Ensure high quality support to internal customers by minimizing the number of reclamations and re-open tickets;

- Drive knowledge management and lessons learnt by documenting solutions to new incidents and updating knowledge items for recurring incidents.

What we offer:

- Integration Program in a professional, young & dynamic team;

- Competitive Salaries (based on performance) & Benefits;

- Health & Wellness (Private Health and Dental Insurance, Sport activities etc.);

- Professional Development Opportunities (in Technical and Managerial Area);

- Stability;

- International Work Environment & Traveling Opportunities;

- Relocation Package for non-Timisoara residents;

- Flexibility - Program including flexible hours, mobile work and sabbaticals.

Job Requirements:

- Bachelor or Master degree in Computer sience, Engineering or related field;

- Minimum 3 years of management experience;

- Minimum 3 years of expertise in the area of Service Operation;

- Minimum 2 years of experience in managing strategic and operations projects in an international environment;

- Experience in leading organizations > 5 employees, preferably globally distributed, including the associated budget responsibilities;

- Fluent in English (German a plus).