Fixed Network Engineer - IP with Spanish
Huawei is a global leader of ICT solutions, whose vision is to enrich life through communication.
Continuously innovating based on customer needs, we are committed to enhancing customer experiences and creating maximum value for telecom carriers, enterprises, and consumers.
Among our customers are 45 of the world's top 50 telecom operators and one third of the world’s population uses Huawei technologies. Huawei is active in more than 170 countries and has over 150,000 employees of which more than 70,000 are engaged in research and development (R&D).
We are diverse, and we embrace it. With us you have the opportunity to work in a dynamic, multinational environment with more than 150 nationalities worldwide. We seek and reward talent.
Join us for Building a Better Connected World!
All you have to bring with you is:
Familiarity with the following products or solutions: DSLAM, MSAN, OLT,
MxU, FTTX, GPON, xDSL, management and monitoring systems(U2000);
Strong customer service experience, technical support and troubleshooting skills;
Minimum of 1 year of telecommunications customer service/ technical support
Experience with Huawei Access Network products is considered a big advantage;
CCNA qualification is mandatory;
Capable of taking initiative to identify, resolve problems and improve work
Ability to work on multiple tasks at the same time and prioritize them accordingly;
Excellent interpersonal and communication skills;
Good team spirit and adaptability;
Ability to work in a fast paced and dynamic environment
What you will be working on:
Provide technical support service to the customers independently or jointly with a
technical support team;
Develop the technical solution and issue the design documents: HLD, LLD;
Provide detailed information on how to set up, configure, and upgrade Access
Pre-sales support for testing, bidding or holding workshops in the field of Fixed
Track and solve all technical issues appeared during testing/workshop/bidding
activities, provide to the customer the necessary technical support and suggestions,
keep good cooperation with customer, workshop attending if required;
Troubleshoot hardware and software issues and identify network/applications
Use various department tools, technical knowledge, lab equipment and on-line
resources for providing the technical solution to customer.