1st Level Assurance Engineer with French

Employer: Colorful HR Leasing
Domain:
  • Customer Support - Client Service
  • Telecommunication
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 11.04.2021
    Short company description

    Colorful HR Leasing, membra a grupului ROMANIAN SOFTWARE, este o companie românească ce oferă servicii de Recrutare și Leasing de personal. Totodată, Colorful HR Leasing se ocupă de salarizarea și administrarea personalului, oferind consultanță legislativă și întocmirea de rapoarte rapoarte variate privind activitatea de HR.

    Requirements

    We are looking for a 1st Level Assurance Engineer with French for one of our partners based in Bucharest, a multinational networking and telecommunications company.

    You need:
    • Experience or studies in telecom field;
    • English – conversational proficiency;
    • French – conversational proficiency;
    • Ability to create constructive relationships, influence, and communicate to multiple -stakeholders, including client management;
    • Able to collect, classify and interpret information.

    Responsibilities

    Responsibilities:
    • Network surveillance, 1st level restoration and preventative maintenance;
    • Monitor, perform troubleshooting, fault acknowledgement and fault analysis;
    • Maintain the service delivery level within the agreed SLAs;
    • Interpret / understand technical information and prepares technical documentation;
    • Ensures the fault management process & methods, acting as a first line trouble shooter by performing a technical impact analysis of every incident;
    • Notifies incidents to the customer, management and other possible stakeholders (client facing entities, vendors, technical support) and follows the escalation matrix.

    Other info

    Benefits:
    • Private medical service;
    • Meal vouchers;
    • Work from anywhere;
    • Internal learning platform;
    • Career plan mentoring.