1st Level Assurance Engineer with Italian

Employer: Colorful HR Leasing
Domain:
  • Customer Support - Client Service
  • Telecommunication
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 18.04.2021
    Short company description

    Colorful HR Leasing, membra a grupului ROMANIAN SOFTWARE, este o companie românească ce oferă servicii de Recrutare și Leasing de personal. Totodată, Colorful HR Leasing se ocupă de salarizarea și administrarea personalului, oferind consultanță legislativă și întocmirea de rapoarte rapoarte variate privind activitatea de HR.

    Requirements

    We are looking for a 👉🏻 1st Level Assurance Engineer with Italian for one of our partners based in Bucharest, a multinational networking and telecommunications company.

    Requirements:
    • Experience in telecom field – minimum 2 years;
    • Understanding telecommunication networks and network elements;
    • TX background – is a plus;
    • English and Italian – medium level;
    • Ability to create constructive relationships, influence, and communicate to multiple stakeholders, including client management;
    • Able to collect, classify and interpret information.

    Responsibilities

    Responsibilities:
    • Network surveillance, 1st level restoration and preventative maintenance, troubleshooting and fault analysis Is responsible of alarm monitoring in IT/Telecom networks;
    • Works with the application for trouble ticket management;
    • Handles from reception/creation until closure of the Trouble Tickets and Service Requests from customer.
    • Follows-up on incidents registered but not solved, escalated but not closed; Follow-up on incidents, registered but not solved, escalated to next level support;
    • Offers support by phone and e-mail.

    Other info

    Benefits:
    • Medical & life insurance;
    • Internal learning platform;
    • Work from anywhere;
    • 25 vacation days/year.
    • Part of an active community via Brand Ambassadors, CSR Activities, Sports Teams.