Demand Planner -FMCG Multinational Company

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Consultanța specializată și echipa dedicată, cu experiență relevantă pentru fiecare companie și specializată pe industrii, alături de companie de la semnare și pe tot parcursul derulării contractului/proiectului.

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1. Education & Professional Qualification
 Language skills: Fluent in English (written and oral) plus fluency in relevant local language(s)
2. Knowledge/Experience
 Be able to build productive relationships and communicate effectively at a variety of levels within company with strong interpersonal and influencing skills
 Strong analytical skills
 Preferable that the jobholder has previous experience of managing supply chain, financial or business planning processes
 Preferable that the jobholder has working knowledge of the local trade environment ( customer base ) or the company internal supply chain operations, processes and ways of working
 Systems knowledge: experience using JDA / Apollo or other supply chain planning tools is preferable, except if this demand planner is also the key user in which case this requirement in mandatory. Experience of using office productivity software (such as Microsoft Outlook, Excel, PowerPoint etc.) is required

Deliver an accurate demand forecast for relevant categories in CE using tools and insights available to drive delivery of business unit plan and excellent customer service.

 Copiloting with sales, marketing and finance to deliver an accurate and aligned demand plan for specific segments / customers, for the short, medium and long term
 Proactively drive the relationship with customers to align on forecasting and phasing of key events and activities
 Lead the pre-DMR forecast alignment process with sales and marketing
 Liaise with the Product Supply Coordinators to ensure product supply risks are mitigated and optimal stock levels are maintained
 Key User for Apollo Demand (one role per business unit)

The jobholder uses knowledge, experience, sales history, input from sales teams, market share data, sales systems data, customer collaboration and input on upcoming market plans to create a demand forecast. The granularity of the forecast will vary both in terms of the product and sales hierarchy. Performance should be reviewed on an ongoing basis and any risks to the forecast highlighted.

Wherever appropriate, effective contacts should be established with external customers to ensure that opportunities to drive a collaborative relationship are realised. The benefits of developing a good relationship will lead to improved customer intelligence, excellent information flows and ultimately a more accurate forecast. In addition, it is essential to develop a close relationship with the relevant sales team contacts to ensure that there is an aligned, one set of numbers plan. This could be at priority customer level if account level forecasting is required.

The jobholder will be required to:

 Provide forecast information to Customer Service ensuring that activities are managed effectively
 Integrate information on likely supply issues / significant problems which will impact on the forecast, as well as managing any changes to the plan, based on new information from sales or the customer
 Manage events whilst they are in-store, reviewing stocks, and EPOS data using account data, and through liaising with sales and customers
 Complete post-event evaluation through promotional trackers, for review with internal and external stakeholders. Instigate any learnings around ways of working, ordering patterns, and the collation of event history with sales or the customer

Within each business unit one demand planner will also be the key user for the Apollo Demand planning process and system. The key user is the local process expert providing the first line of support, issue management, training and documentation to the other demand planners in the business unit. The role is the binding element between the local business and the Regional Process Owner (RPO) and regional Functional Experts (FE). Collaboration between the local key user and the regional community enables business process stability and improvement in accordance to regional standards.

The KPIs underpinning this role include forecast accuracy and bias which will impact customer service levels, product availability, stock levels and Non-Quality Costs (NQCs). The jobholder has joint accountability with the sales team for forecast accuracy and bias, and is responsible for its ongoing measurement and continuous improvement.