1st Level Operations Engineer with French
Temps is the leading company providing integrated HR services and workforce solutions for white collars professionals. Founded in 2011 as part of RINF group, historically we build our core expertise for the IT&C sector. Temps capitalized the market knowledge and expended its expertise to expanding industry sectors. The company has been growing out of passion for an outstanding performance for both candidates and clients. We continuously invest in technology and process digitalization as key components for a flexible and effective service.
What differentiates us is what makes us stronger as a team. Values are what keeps us together and define us In our efforts to achieve goals, honor commitment and create a great service experience.
Find your next career opportunity in our list of open positions. If you’re an experienced professional, that’s wonderful. If not, that’s still ok, as long as you have enthusiasm and drive. For us, it’s not about years, it’s about attitude.
We are looking for a 1st Level Operations Engineer able to collect, classify and interpret information. Responsible for the coordination, support, and execution maintenance activities.
Experience in telecom field
Understanding telecommunication networks and network elements;
English and French medium - advanced level;
Ability to create constructive relationships, influence, and communicate to multiple stakeholders, including client management;
Availability to work in shifts (day and night)
Constitute the first point of contact for specific software and hardware solutions delivered to customers;
Responsible for opening trouble tickets, initiation of functional escalation of incidents and receiving orders requests from the customer, in various types of applications;
Be in charge of alarm monitoring in IT / Telecom networks;
Offer support to the field engineers during their actions (by phone and e-mail).
25 vacation days / year
Medical & life insurance;
Career mentoring plan;
Flexible benefits from your favorite brands available on flexible benefits portal;
Gym subscription (available in flex benefits together with a series of other options);
Internal learning platform to develop your knowledge and skills