Azure Support Engineer (18 months contract)
...enthusiastic and outstanding! ... helpful and present! ...young and smart!... ah, almost forgot:
This is in a nutshell the Lugera team in Romania.
A bunch of dedicated, happy people ready to face in a natural, positive and friendly fashion all your challenges... a bunch of people at the service of people, unconditionally!
We started with hope in our souls and a smile on our faces when many others were there, way ahead of us.
We managed to make our voice heard out loud and the warmth of our hearts touched each and every recruitment we accomplished... why? ...because we are caring people, driven by the power of
“WE CAN DO IT!”
And you know what? We continue this way! And Lugera Republic is whatever republic should be: smiles on every face, glamour on every "street", laughter and success in every "building"!
Everyone who applies for a Lugera job is officially a citizen of our republic!
2 years of experience in technical support area;
Familiarity with Azure and/or other cloud products;
Technical aptitude to develop an understanding of the Microsoft Azure Platform and architecture;
Excellent spoken and written English communication skills;
Demonstrable troubleshooting skills
Resolving customer issues including complex technical scenarios integrating several cloud capabilities (Windows Azure, SQL Azure, AppFabric, etc.);
Handling scenarios such as service availability, quality, outage management, subscription management, correlation of usage and charges, and cost-efficient solution architecture;
Providing critical product feedback to operations, business groups, product groups, and engineering;
Offering commerce support for Azure services, technologies, and the Azure billing platform;
Directly supporting customers through telephone and email and handling challenging situations;
Escalating issues quickly when deep, specific skills or other capabilities are required.
Schedule: business hours (09.00-18.00);
Contract: 18 months.