Customer Success Representative - Italian

Employer: Veeam Software
Domain:
  • Sales
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 07.04.2021
    Short company description

    Veeam is the global leader in Cloud Data Management – a trusted provider of back-up solutions that protect cloud data and keep the world moving. Our best-in-class product, a net promoter score of 3.5x the industry average, and our big-name client base provide the perfect foundation for smart, driven but humble people to win and grow their careers. We’ve retained the agility of a start-up where everyone is heard and supported, but our evolution into a billion-dollar company continues to bring new opportunities to be Veeamazing – all in an open, inclusive and diverse culture where our success means people can keep it real.

    Requirements

    Qualifications

    Bachelor's Degree required (a combination of education and experience will be considered)
    Sales background and previous experience is a plus
    Knowledge of virtualization industry and the ability to relay information to potential customers
    Proficiency in MSOffice based automation tools (Excel, Outlook, etc)
    Knowledge of Salesforce.com is a plus
    IT knowledge - Strong interest and passion for technology innovation and the industry
    Advanced level of English & Italian



    Responsibilities

    Job Description

    The Customer Succes Representative is responsible for handling renewal sales, monitoring the funnel of expiring agreements and actively pursuing customers, end users and channel partners to ensure the continuation of support contracts.

    - Driving revenue and contributing to the continued growth of Veeam through consistently achieving individual and team quotas;
    - Proactively contacting partners/end-users from the current pipeline, to renew their support contracts;
    - Qualification and identification new upsell/cross sell opportunities;
    - Maintaining and nurturing a professional and close relationship with the Channel and other lines of business/departments;
    - Provide forecasting and planning on assigned accounts;
    - Meet professional objectives and KPI's such as Quota/Target attainment, no of calls, no of accounts handled per day other specific activities;
    - Seek opportunities to generate extra-revenue by selling multi-year support renewals, increased level of support and/or upgrades to existing support level;
    - Creation of support/budgetary quotes for existing customers in pipeline;
    - Actively pursuing list of lapsed customers to ensure selling reinstatement of support contracts;
    - Participate in team meetings and take responsibility for renewals improvement initiatives and other assigned action items;
    - Coordinating sales support activities with partners/consultants/distributors and resellers;
    - Maintaining and promoting a successful and positive work environment;
    - The obligation to fulfill professional goals and targets based on the performance indicators at the individual, department, company;
    - The obligation to report and register on time, complete and correct data required on applications and tools / applications specific internal systems
    - Any other service tasks and responsibilities assigned by the department manager